Frequently Asked Questions
Everything you need to know about our precision instruments and services.
How do I sync my outdoor sensor with my weather station?
To sync your sensor, bring it within 5-10 feet of the indoor station, remove batteries from both units, wait 60 seconds, and then reinstall batteries into the outdoor sensor first, followed by the indoor station.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard ground shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy for electronic devices?
We offer a 30-day money-back guarantee on all products purchased directly from our site. Items must be returned in their original packaging with all included components and manuals.
Do your products come with a manufacturer warranty?
Yes, most La Crosse Technology products include a 1-year limited warranty covering defects in materials and workmanship under normal use.
What should I do if my station is showing inaccurate temperature readings?
Ensure the outdoor sensor is mounted in a shaded, well-ventilated area. Direct sunlight can cause significantly higher readings. We recommend a North-facing wall or a dedicated sensor shield.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.